How are you dealing with GDPR and your Web Help Desk setup - What changes...
In light of the new GDPR regulations (for Europe), what changes have you made to your Web Help Desk setup? Key Changes with the General Data Protection Regulation
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Hi Team, We are using solarwinds for our reputed customer but the transaction started showing down ocassionally.Need your urgent help on this matter. Regards,Prasant Rana
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How to create a daily ticket report in WHD
We are moving to production use of WHD next week. One item I am looking for help with is how to create a report that can be scheduled on a daily basis. This report would list tickets open for the...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleAssign Tech Via powershell
Is anyone using PowerShell to successfully managed tickets? Specifically I am looking to assign the ticket to a tech. Here is what I am trying to use without success $Body=...
View ArticleAdding Tech to WHD Ticket Using REST API Powershell
Afternoon all, So I've got a script set that will update ticket notes and either close or not close said ticket using the REST API with Powershell. However, I'm stuck on how to get it to assign the...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleRoom asset assignment
We are starting to track our inventory through WHD and I'm trying to find out if there is a way to look up a room and then possibly scan in bar codes to assign assets to that room. I'm also trying to...
View ArticleAuto open ticket on a frequency basis
Is there a way to automatically open tickets on a frequency basis, say every Monday? I looked at the options in the help desk, and it doesn't appear that there is. I want to ask in case I missed...
View ArticleSQL Query for Daily Tech Reports
Has anyone created, or used, a SQL query to create daily tech reports that we can schedule to run and email the techs? If you could share an example that would help me out. I am using version 12.5,...
View ArticleClient History
Is there any way to view a client's history to see what past assets were checked out to them instead of just the current assets? In a 1:1 education field this is extremely important to keep track of...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleSeparate groups for techs in WHD
I am trying to find out if there is way to have separate tech groups within WHD. We have student help desks in our high schools and would like to not have them in our main tech list to make it easier...
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
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How to create Custom resource(Views) for application
I want to display below mentioned static data of all my nodes databases on my dashboard with the help of custom table view. 1) Total Number of SQL Server Versions by SQL Server Product Level by...
View ArticlePage can't be displayed ocassionaly
Hi Team, We are using solarwinds for our reputed customer but the transaction started showing down ocassionally.Need your urgent help on this matter. Regards,Prasant Rana
View ArticleClik here to view.
Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWeb Help Desk Custom Ticket Number Field
Hello everyone, Ticket number is not a field in the 'Row Category' nor the 'Column Category' sections when creating reports in WHD. How can I get this field under these categories? Thanks in advance
View Articleconsent for WHD
with GDPR coming in how are people dealing with consent for using personal data - ie emailing tickets back to the customer, the helpdesk is storing personal data so therefore we need some form of...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
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