Client History
Is there any way to view a client's history to see what past assets were checked out to them instead of just the current assets? In a 1:1 education field this is extremely important to keep track of...
View ArticleFont is of WHD email messages
I have used the size tags in several email templates to increase the size of the font of the email messages being generated by WHD. I don't see a template for emailing a note (hitting "send" next to...
View ArticleDetails tab disappears when tech is selected
I have a technician who intermittently experiences an issue when assigning a tech in a ticket where, as soon as the tech is selected, the Details Tab disappears and she has to reload the ticket to get...
View ArticleAsset Number - name in front of the number
Hello, i have the following question: How can i change the Asset Number that there is only a number without name in front of it? For example i got displayed "Asset Number - 1234". I want that the...
View ArticleConfigure Single Sign On
Hi all, New to the THWACK community and looking for some helpful info on how to configure my Helpdesk for SSO. Read the how-to guide that Solarwinds provides but looking for this to be expanded a...
View ArticlePrimary and Secondary email addresses.
WHD allows ticket created by email from the primary and secondary email addresses but only sends out emails to the primary email address. I've created an action to send an email to the secondary email...
View ArticleClient History
Is there any way to view a client's history to see what past assets were checked out to them instead of just the current assets? In a 1:1 education field this is extremely important to keep track of...
View ArticleLog or Report
In Solarwinds Web Helpdesk 12.4.2.36 is there a way to run a report or view a log that shows what clients have logged into the client portal?
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View ArticleInvisible Tickets in WHD
Question: why are Group Tickets incomplete? Question: why are My Tickets incomplete? Currently, based on Searches, we have 115 total tickets and 22 not closed. The 22 are as follows:3 Open2 Pending10...
View ArticleFont is of WHD email messages
I have used the size tags in several email templates to increase the size of the font of the email messages being generated by WHD. I don't see a template for emailing a note (hitting "send" next to...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticlePowershell to bulk create new tickets in Webhelpdesk (WHD)
I'm trying to write a powershell script that will take in a list of Asset tags, and generate individual work orders for each of the assets.So far I've been able to get the following...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleHTML tags visible when using API to create tickets
Has anyone encountered this? We've started using the WHD API to create tickets. The individual ticket looks as it should, but when looking at the 'My Tickets' view you can see the HTML code in the...
View Article"Parts used" ticket report
Please forgive my ignorance, I'm just staring out with web help desk.Is there any way to track the tickets which have a record of assigned parts in "Parts and Billing"? I've looked through every...
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View ArticleWeb Help Desk HTML Email Processing?
Is it just me or does WHD not properly process HTML emails? I have a case where the system has been sent HTML emails and data including links is getting stripped out. Is this normal behavior and is...
View ArticleWould anybody know where I would find the data for 'DUE DATE' in my SQL...
Hello, I wish to write SQL queries to get the data from specific job tickets in our database but I cannot find any data stored relating to the Due Date. I can find the data for REPORT_DATE and...
View ArticleWHD and IE 11
Has anyone else seen this issue, WHD was working fine last week now today no one can create tickets using the interface, they can login > go to tickets and select a type ( printer issues, exchange,...
View Article