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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleLack of Meaningful WHD Enhancements is Disappointing
First, it's great that WHD gets security updates. They are needed and important, however I wouldn't consider them to be meaningful enhancements. I chose WHD several years ago because I liked the...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleCan you assign each tech group to see its own settings?
We are wondering if you can setup each tech group to have its own seperate set of settings? For example we have a controls team and then we have our IT team. We want the controls team to have their own...
View ArticleChange font size on Help Request/History screens
I'm working on branding our WHD and I've managed to apply a stylesheet and get the colors and logos the way we want. However, I can't figure out how to change the fonts on the tab screens for creating...
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View ArticleGmail setup keeps failing
Hi All,I want to know how to configure outgoing and incoming mail setting with gmail account for Web Help Desk. I have version 12.5.2 - Build #12.5.2.84, setup as a virtual appliance. On incoming mail...
View ArticleCustomize E-Mail Template
I am struggling to find where I can modify the HTML used in the emails sent by Web Help Desk. Where can I find the root templates so I can modify the layout and colors? The yellow used by default is...
View ArticleTicket submit delay when using and external SMTP server
We're trying to migrate from our in house Exchange server to Office 365 and when trying to change the SMTP settings for Web Help Desk we notice a 10-20 second delay when trying to submit request...
View ArticleWebHelpdesk Integration with Identity Management solutions
1. What Identity Management systems does SolarWinds WebHelpdesk integrate with? 2. Which of the following activities are supported by SolarWinds WebHelpdesk?• Provisioning• De-provisioning•...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleCreating Groups with Clients
Is there a way to create groups of clients, I noticed that it is possible with Techs?
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleJDBC Connector error with MySQL
I've finally tracked down an error and now need help- I'm moving my WHD instance from Mac OS to Centos Everything is set up and working but WHD won't start because of a time zone error'The server time...
View ArticleMigrating from MySQL to Postgres- error
I've been migrating from MySQL 5.6.40 to Postgres 9.2 via PGLoader. There were some initial migration issues that I thought I had overcome, but I can't get WHD to use the new database, login is fine...
View ArticleIntegrating MSP Anywhere with Web Help Desk trial version
Hi. I have a question, I hope someone can help me. I've just installed the Web Help Desk trial version and I would like to know how can I integrate MSP Anywhere to work with it (currently I'm doing an...
View ArticleAsset Discovery for Web Help Desk
When running the WHD Discovery Engine (WMI), the discovery status shows discovery and collection results, but they are not displayed in the asset repository. Am I missing something? I've gone through...
View ArticleQuick Ticket Copy Sent to Second Tech
I have a good deal of Quick Tickets set up in SolarWinds under my user id. Is there a way to easily transfer/copy them to a second tech so they don't have to create all new ones?
View ArticleTicket Merging Bug?
Recently, we've started seeing cases where merging tickets can create a loop in WHD, causing the whole system to slow to a crawl and requiring a reboot of the server to resolve (albeit temporarily)....
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