WHD Tech note "Prompts"
Hello, I would like to add a few "prompts" to all tech notes.Basically I want all Tech notes to say something like:"Who:What:When:Why:"In order to get our technicians to pass more information along to...
View ArticleSetting to email tech when client updates ticket through WHD web portal
Had a situation late last week where a client updated a ticket through the web portal and the tech wasn't logged into the WHD until this week. Is there a simple setting somewhere, that I can't seem to...
View ArticleWHD installation challenges
I am a new customer for WHD and I am trying to get the install completed. I am installing this on a Windows Server 2012 R2 machine and everything appears to have installed correctly. I can log into the...
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View ArticleAdd note to tickets that are auto closed
Trying to work out a way of adding a note for a ticket that has been auto closed. After having 3 unsuccessful attempts at getting a response from a customer, we will move the ticket to a status called...
View ArticleEscalation
Is it possible for open calls assigned to techs to be globally configured for auto escalation to the line manager after a certain period has passed without updating the call or say 7 days with an open...
View ArticleRegEx to cut out signature in ticket.
Hi.WHD convert HTML emails to text when logging calls, so (image sig1.png) a nice HTML signature turns into a huge mess.. (Image sig2.png) Can anyone assist me with writing an E-Mail Content...
View ArticleWHD installation challenges
I am a new customer for WHD and I am trying to get the install completed. I am installing this on a Windows Server 2012 R2 machine and everything appears to have installed correctly. I can log into the...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleREST API - Attachments
We are using Web Help Desk, version 12.5.0 (Build #12.5.0.1257), and we are experiencing a problem with attachments, since the service "/attachment/upload**" documented in...
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Client e-mail after update
Hi all, At the moment i'm busy importing 350 clients in de WHD and got a problem. Everytime when a client is saving a ticket, there will be a e-mail sent out when the CC is filled (by a tech).I don't...
View ArticleCan you assign each tech group to see its own settings?
We are wondering if you can setup each tech group to have its own seperate set of settings? For example we have a controls team and then we have our IT team. We want the controls team to have their own...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleMigrating from MySQL to Postgres- error
I've been migrating from MySQL 5.6.40 to Postgres 9.2 via PGLoader. There were some initial migration issues that I thought I had overcome, but I can't get WHD to use the new database, login is fine...
View ArticleChange font size on Help Request/History screens
I'm working on branding our WHD and I've managed to apply a stylesheet and get the colors and logos the way we want. However, I can't figure out how to change the fonts on the tab screens for creating...
View ArticleAsset No. auto populating negative numbers
I have configured and enabled WHD discovery connections which is working fine but for some reason it's generating negative asset numbers even if we add manual asset.Find attached screen snap.
View ArticleRegEx to cut out signature in ticket.
Hi.WHD convert HTML emails to text when logging calls, so (image sig1.png) a nice HTML signature turns into a huge mess.. (Image sig2.png) Can anyone assist me with writing an E-Mail Content...
View ArticleTicket Dashboard
It appears you can't use custom fields in the Ticket Widgets. Is there a reason why not or a way that you can that I am missing?
View ArticleMicrosoft SQL
Hey Guys,The web site says WHD can use SQL 2014. Any news on later versions? Microsoft has released SQL 2017.Thanks!
View ArticleStatus cascading for parent and child assets
When changing the status of a parent asset, is the status suppose to cascade down to the child assets? If not, is there a way to do this without manually going into each child asset and changing the...
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