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JVM Memory
Server 2008 R2 (vmware 5.1) We have 4 techs and our current whd.config file is set up like this. MINIMUM_MEMORY=128MAXIMUM_MEMORY=2048MAXIMUM_PERM_MEMORY=128 I changed the Max Mem from 526 because it...
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated January 10, 2014 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the...
View ArticleFind Tickets With No Tech Notes?
Is there a way using the advanced search, so I can save as a query to show me only tickets with no tech notes?
View ArticleUsing the REST API to create/update rooms/locations/departments and other...
I've read the documentation (http://www.webhelpdesk.com/api/) and I cannot figure out how to do a few things with the WHD Rest API. Perhaps these things are not possible through the API. How can I...
View ArticleSome tickets not visible in group list
We are having a problem with some techs not able to see some tickets in the group list but they do show up when they are searched for. This has happened randomly about 15 times. For example, I'll have...
View ArticleWeb Helpdesk Solarwinds alerts
Has anyone found a way to automatically assign the affected node to the ticket? If Node A generates an alert, is it possible to assign Node A under the asset info tab?
View ArticleWHD How to call on an OU's parent OU
Currently our Active Directory is set up as such:DomainOrganizationDepartment1DevicesDevice namesUsersUser namesDepartment2DevicesDevice namesUsersUser namesI'm attempting to have the user's department...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated January 10, 2014 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the...
View ArticleWebHelpDesk SSO using ADFS 2.0 & SAML 2.0
I am attempting to get SSO working for WebHelpDesk using ADFS 2.0 and I am unable to get the authentication to work properly. Information about our setup:WebHelpDesk 12.0.0 Hotfix 1WebHelpDesk Server...
View ArticleSome tickets not visible in group list
We are having a problem with some techs not able to see some tickets in the group list but they do show up when they are searched for. This has happened randomly about 15 times. For example, I'll have...
View ArticleRead only asset editing default in WHD 12.1
Before updating to version 12.1 when opening an asset record to the asset details or asset basics screen you were automatically in edit mode if you had edit rights. Now you have to click an edit button...
View ArticleHow do I add a "Ticket Custom Field" to the New Ticket form.
I can create Ticket Custom Fields but they are not showing in the New Ticket form. How to I control/edit the New Ticket form?
View ArticleWHD Username Attribute Active Directory set to Email
I am currently setting up WHD to function with multiple Active Directory domains, many of which have user accounts with the same login in (jdoe@domain1.org and jdoe@domain2.org for example) which WHD...
View ArticleReporting on Individual Clients
I am trying to produce a report from the help desk system that highlights the tickets submitted per user/client but I cannot select Client as the category for the report?? I want to produce a report...
View ArticleCan i upgrade Web Help Desk from V11.0.7 to V12.1 directly??
Need help upgrading from Web help desk version 11.0.7 to 12.1thanks.
View ArticleExtra line-spacing in tickets when sent from email
Whenever anyone, from multiple email clients, sends an email to the system to create a ticket or add a note, I'm seeing a whole bunch of extra line spaces. For example, if someone sends an email like...
View ArticleBug when clicking 'Save' on Notes
Hello, We are having some serious issues when trying to save Notes in Tickets in WHD. This occurs on Win 7, Win Vista, and Ubuntu in multiple browsers; Firefox, IE, and Chrome. Its basically...
View Article18 second delay in sending outgoing mail (Exchange)
Does anyone know of a setting that I can change that may correct an issue I have whereby sending an email out to a client takes around 18 seconds to send? Basically I can receive and send emails, but...
View ArticleSome tickets not visible in group list
We are having a problem with some techs not able to see some tickets in the group list but they do show up when they are searched for. This has happened randomly about 15 times. For example, I'll have...
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