Solarwinds NPM and Web Help Desk Integration - Location Fields
I have integration setup properly between WHD and Orion NPM. Web Help Desk is now creating an automatic ticket from alerts that are critical as it should. However, the "Location" field on the ticket...
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View ArticleHow to remove "Select Asset" from Tickets?
Howdy! My name is Edwin and I'm new to Web HelpDesk. So far, I'm digging the shallow learning curve and the overall system. As a complete noob, I'm taking a hard look to all the features. Currently,...
View ArticleAny way to create a 'New Ticket' bookmarklet?
I can't remember where it was in here, but someone had created a bookmarklet that allowed you to search for a ticket. Any way to do a similar thing, with New Ticket? Doesn't seem like just copying the...
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Hi,here is the email that a new user get when he has no account : A new Web Help Desk account has been created for you. Please validate your e-email address by clicking...
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Hi everyone, I'm a new employee with our IT Department and I've been tasked with updating, managing and maintaining our WHD install. One of the first steps I've taken has been to update the test...
View ArticleNew ticket email notification based on location group with auto ticket...
Here is some background on our setup. We have 3 separate offices separated by state, 1 head office with multiple IT staff and 2 smaller offices each with 1 IT person. As stated above we are looking for...
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How do I remove the new client note indicator once acknowledged
If I send a message out to a client that affectively ends the current line of communication I sometimes get a reply. Such examples are "Thanks" messages, or ticket updates that do not really require an...
View ArticleUsing "Any Of" search on custom fields
Currently in Web Help Desk, when I try to search on a custom field, I do not have the "Any Of" option. I'm not sure if this is a configuration issue by our IT team or a feature not supported currently....
View ArticleCan I assign a Client for a New Ticket with Data in the Subject line of the...
Can I assign a Client for a New Ticket with Data in the Subject line of the email? Specifically Fname Lname?
View ArticleExtra line-spacing in tickets when sent from email
Whenever anyone, from multiple email clients, sends an email to the system to create a ticket or add a note, I'm seeing a whole bunch of extra line spaces. For example, if someone sends an email like...
View ArticleWelcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
View ArticleAny way to create a 'New Ticket' bookmarklet?
I can't remember where it was in here, but someone had created a bookmarklet that allowed you to search for a ticket. Any way to do a similar thing, with New Ticket? Doesn't seem like just copying the...
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I am attempting to get SSO working for WebHelpDesk using ADFS 2.0 and I am unable to get the authentication to work properly. Information about our setup:WebHelpDesk 12.0.0 Hotfix 1WebHelpDesk Server...
View ArticleADFS and Webhelpdesk setup
Are there setup instructions on how to get ADFS up and running with Webhelpdesk? I'm not familiar with ADFS at all, so I was checking to see if there were instructions on how to get the two systems to...
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I quit using WHD when my WebObjects based install kept running out of memory, and the upgrade to v11 wouldn't support having multiple windows open at the same time. I can't use a product if I can't...
View ArticleNew ticket email notification based on location group with auto ticket...
Here is some background on our setup. We have 3 separate offices separated by state, 1 head office with multiple IT staff and 2 smaller offices each with 1 IT person. As stated above we are looking for...
View ArticleLimiting emails from Client Admin notes on tickets
Is there a way to restrict the client admin emails that are sent from a note created on another clients tickets? For example we are using our client admins to deal with some level 0 issues and when...
View ArticleSolarwinds NPM and Web Help Desk Integration - Location Fields
I have integration setup properly between WHD and Orion NPM. Web Help Desk is now creating an automatic ticket from alerts that are critical as it should. However, the "Location" field on the ticket...
View Article