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Multiple browser sessions in Web Help Desk?
I quit using WHD when my WebObjects based install kept running out of memory, and the upgrade to v11 wouldn't support having multiple windows open at the same time. I can't use a product if I can't...
View ArticleAre there any plans on updating the apple remote desktop bridge to work with...
The database used in 3.7 location has moved, as well as it now a plist file. are their any plans on updating the bridge used for asset discovery?
View ArticleHow do I enable Dashboard for some Web Help Desk tech users?
I'd like to turn on Dashboard for some tech users but not all I looked through Setup and it seems the only way to enable Dashboard is through Tech Permisions What if all my tech users are in a Default...
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Is Web Help Desk OK with just one window?
In this thread about wanting multiple windows in Web Help Desk, I lament that it's one window per browser. Let's ask the converse: Web Help Desk users - how is it with only being able to open one...
View ArticleHow would I delete all assets out of Web Help Desk
We are currently using Spiceworks for asset tracking and when I went to import all of our information from Spiceworks into WHD it would only take a about 1/3 of the equipment and error-ed out on the...
View ArticleHow do I duplicate tickets?
I need to duplicate tickets, know how to merge i dont want to do that i want to create multiple of the same.
View ArticleExtra line-spacing in tickets when sent from email
Whenever anyone, from multiple email clients, sends an email to the system to create a ticket or add a note, I'm seeing a whole bunch of extra line spaces. For example, if someone sends an email like...
View ArticleClient admin roles shouldn't that allow a client to see all of the tickets...
I set up a client admin role and chose all of the request types. I set a client to that admin role. However when I login as that client and look at ticket history I can't see any of the other...
View ArticleADFS Backdoor
Hello, we are using ADFS for WHD. Our ADFS authentication server went down for a while and i was wondering if there is a backdoor into the system using the standard admin accounts? ty
View ArticleReport Schedules
Under the Report Schedules, we created a schedule to run every Saturday morning at midnight. This schedule of Weekly Reports has 14 reports included. On Monday morning we opened up the email that had...
View ArticleRemoving Location Data fom LDAP synch
I am in the process of seting up WHD using Active Directory for client information. I made an error in the attribute mapping and used Description instead of Department. Now the Location field in WHD...
View ArticleBulk Emails
I was wondering if anyone out there has come up with an easy way to send a bulk email to clients stored in the system? I know I could create a distribution list on my mail server, but then I would need...
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How do I remove the new client note indicator once acknowledged
If I send a message out to a client that affectively ends the current line of communication I sometimes get a reply. Such examples are "Thanks" messages, or ticket updates that do not really require an...
View ArticleChanging SSL Methods
So, in light of the recent Heartbleed attacks, I've been encouraged into looking int getting all our internet-facing websites more secure. I've been running tools at Qualys SSL Labs - Projects / SSL...
View ArticleADFS Backdoor
Hello, we are using ADFS for WHD. Our ADFS authentication server went down for a while and i was wondering if there is a backdoor into the system using the standard admin accounts? ty
View ArticleReassigned ticket to different tech, WHD not emailing new tech about it... why?
How do I get WHD to email tech's when they've been assigned a ticket?
View ArticleRSS Feed of Public Messages
Hello! Would it be possible to create an RSS feed of Public Messages in Web Help Desk. I'd like to be able to automatically Tweet messages (using Twitterfeed.com or the like). I saw in the old support...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleNew Ticket Action Rules
Hello everyone, Our current incident management process sees Web Help Desk being used only during business hours. Currently, I have an action rule set up so that when a new ticket is created, the two...
View ArticleService contracts as monthly billed items, displayed as information to the...
Hi there, I'm trying to accomplish the following:We have specific services like mail, network access, VPN, etc. which we bill our internal clients on a monthly basis. I'd like to add this information...
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