Updating tickets in WHD using JavaScript
I'm trying to create a web form which would allow me to update WHD tickets using WHD's REST service. I found the documentation for the WHD API...
View ArticleFiltering content of the emails
Hi,I am allowing our clients to open tickets with their emails.The current email footer/banner must be filtered out for all emails, because it 's taking too much visual and data space Do you have any...
View ArticleTicket updates by CC'd users
One issue I'm having is people seeing and not being able to add notes to other people's tickets. I know this can be done using client admins, however setting that up for a large organization is a...
View ArticleUsing Code to Manipulate Tickets via Email Messages
Our current Help Desk (spiceworks) supports the use of hash tags to assign, close, etc. tickets via email messages that are sent out from the system. Is there anything similar to this in Web Help...
View ArticleWHD some users can create a new Ticket via eMail some don’t.
Hello Folks,got an strange Problem here with my WHD Enviroment. Some users can create a new Ticket via eMail and the Ticket Counter goes up as it should go. Then some users send from the same Domain a...
View ArticleExtra line-spacing in tickets when sent from email
Whenever anyone, from multiple email clients, sends an email to the system to create a ticket or add a note, I'm seeing a whole bunch of extra line spaces. For example, if someone sends an email like...
View ArticleAD/LDAP OU Groups
my clients on webhelpdesk are on specific OU in AD, i have other users form another OU that i want to include on my client list. I tried creating a group in my OU and include these users but WHD was...
View ArticleNot Authorized to Approve Change Advisory
Does a person have to be a Tech in order to be part of a Change Advisory Board (CAB)? I've got a person who is a second-level approver for Change Advisories. He is getting an error when clicking the...
View ArticleAssign forwarded E-Mail to myself?
Hi there, Sometimes I get E-Mail requests directly to my mailbox and when I want to put them into our helpdesk ticket system I just forward the email to a certain e-mail address which then puts the...
View ArticleDoes anyone have a hardening guides for the webhelpdesk product before...
Hello allLooking for a 'hardening' guide for the install of the solarwinds webhelpdesk product. Have my ssl all ready and verified but wanted to know if there was anything else that can be done...
View ArticleHow do I enable Dashboard for some Web Help Desk tech users?
I'd like to turn on Dashboard for some tech users but not all I looked through Setup and it seems the only way to enable Dashboard is through Tech Permisions What if all my tech users are in a Default...
View ArticleHow would I delete all assets out of Web Help Desk
We are currently using Spiceworks for asset tracking and when I went to import all of our information from Spiceworks into WHD it would only take a about 1/3 of the equipment and error-ed out on the...
View ArticleRemoving Location Data fom LDAP synch
I am in the process of seting up WHD using Active Directory for client information. I made an error in the attribute mapping and used Description instead of Department. Now the Location field in WHD...
View ArticleAre there any plans on updating the apple remote desktop bridge to work with...
The database used in 3.7 location has moved, as well as it now a plist file. are their any plans on updating the bridge used for asset discovery?
View ArticleAssign forwarded E-Mail to myself?
Hi there, Sometimes I get E-Mail requests directly to my mailbox and when I want to put them into our helpdesk ticket system I just forward the email to a certain e-mail address which then puts the...
View ArticleWHD - Custom Email Notification Rule
How do you setup an WHD to automatically email a copy of a ticket/ticket update to a specified email address if it had certain drop down selections made? Essentially setup a custom rule so that I can...
View ArticleRecently WHD will not create a ticket from an email of a new client
Good Morning all, In our WHD environment, we have set all the settings to allow for new client creation when someone emails a request to our ticketing system. Recently, if the person is not a current...
View ArticleCreating dependencies for ticket custom fields - can you?
Hi there fellow thwackers, We've recently implemented Web Help Desk and after the initial "what do we do with this?", I feel that we've gotten the hang of it and will be going live with it as our Asset...
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