Issues accessing FAQs as a tech
Good Morning, I'm not sure if i'm doing something wrong, but, users that I have in the system that are marked as tech (not Admin) cannot access or see the FAQs where clients and Admins can see them,...
View ArticleHow do you guy migrate from Dev to PROD?
We have a situation where we have 2 environments...DEV and PROD and we have a big WHD revamp coming. We can't develop live in PROD so I was wondering how the changes can be completed in DEV and...
View ArticleCan a tech group be notified of all new tickets?
To keep everyone up to speed on new Help Desk requests (especially with our new hire in the Help Desk position) we'd like to have all techs get an email about the new requests, even though they are...
View ArticleDaemon error message
Good Afternoon, Since last week I have been gettin ghte following error message pop up in the messages tab on the system: " No daemon activity dtected. Check that at least one instance of the...
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleRelease 12.3 - Inherit Client from Parent Ticket
Is it possible to inherit the client from the parent ticket? We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. When the ticket is opened...
View ArticleIs there a way to remove or hide "Profile" once a client logs into Web Help...
Is there a way to remove or hide "Profile" once a client logs into Web Help Desk?
View ArticleHTML in Email Templates
Hello, Is it possible to include HTML markup in email templates? For example, if I wanted to highlight a phone number could I just include the text "<font size=+5>555 4321</font>" in the...
View ArticleNeed Approval Process for each department?
Hello to all: I am having trouble understanding how the Department Approvals work. It takes sooooo long to set them up but I'm assuming I'm doing it wrong. In my mind, I could set up a department...
View ArticleLookup and prefill based on Active Directory?
Is it possible to know who a user is based on their AD lookup and prefill certain custom fields? I guess another way to ask the question is...: Is there a way to map fields from AD to custom fields on...
View ArticleHow do you guy migrate from Dev to PROD?
We have a situation where we have 2 environments...DEV and PROD and we have a big WHD revamp coming. We can't develop live in PROD so I was wondering how the changes can be completed in DEV and...
View ArticleWeb Help Desk Report by Date, Tech, Ticket hours by date
I need to create a report that will show the following: 1. Date2. Tech3. Ticket hours and ticket numbers for that date This needs to be a weekly view. I am unable to see how to do this since the...
View ArticleIssues accessing FAQs as a tech
Good Morning, I'm not sure if i'm doing something wrong, but, users that I have in the system that are marked as tech (not Admin) cannot access or see the FAQs where clients and Admins can see them,...
View ArticleSearch for tickets last updated by a client.
Is there a way to search for tickets that were last updated by a client? I have attempted to use the "Updated by" query type, but I can't set the "Client" name to "", or "*" or anything else I can...
View ArticleIs there a way to remove or hide "Profile" once a client logs into Web Help...
Is there a way to remove or hide "Profile" once a client logs into Web Help Desk?
View ArticlePowershell rest api update custom field
Hi I am battling to get to grips with the rest api.I am using the below PowerShell script which does not throw any exceptionscan anybody shed some light on my dilemma The full story: { I am using...
View ArticleMemory Leak - Version 12.1.0
Hey all, Just wondering if anyone is having Memory Leak issues with their WHD? From searching the forums it seems this was an issue in version 11 but was fixed with a version 11 incremental update,...
View ArticleSearch for tickets last updated by a client.
Is there a way to search for tickets that were last updated by a client? I have attempted to use the "Updated by" query type, but I can't set the "Client" name to "", or "*" or anything else I can...
View Article"New Ticket" from tech side no longer points pointer in "First Name" field
I could be crazy, maybe someone else can confirm this. I thought about submitting this to Solarwinds support, but figured maybe it'd be better served here as I can't be 100% certain of how it used to...
View ArticleAutomatic Custom Field Selection?
We have a requirement that states if a selection is made from a custom dropdown list, then a list of checkboxes will then be automatically selected. For example: A user access dropdpwn that has a list...
View Article