Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleLimit surveys to one per user
Is it possible to limit surveys so each user only gets one survey request regardless of how many tickets are closed?
View ArticleIs there a way to run a report against clients in Web Help Desk?
My main question is how can I run a report to see what client is putting in the most tickets? Our company does not have techs entering the tickets. When I run a report and select clients it shows...
View ArticleWhat's being worked on for WHD 12.4?
Now that 12.3 is out, I'm curious to know what's being worked on with v12.4 (or whatever the next version is called)? I'm sure the last two releases have implemented some great features for others, but...
View Articlegenerating asset numbers
I am a newbie trying to set up WHD. I want to get the process for auto generating asset numbers for my installed base of laptops. Is there a kb article or docs that someone can refer me to? Thanks.
View ArticleHelp Desk Multi Domain Connectivity Procedure
Hi could we add multiple domain with our solarwind help desk solution?? if yes please tell us the procedure to do that if we installed the help desk on one domain then how we can get the requests from...
View ArticleLimiting those that can view the content of a group of tickets
Greetings, I have a group within my helpdesk that needs to receive and resolve tickets from clients but not let other Admins and Techs see the content of the help requests. How would I set this group...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleMemory Leak - Version 12.1.0
Hey all, Just wondering if anyone is having Memory Leak issues with their WHD? From searching the forums it seems this was an issue in version 11 but was fixed with a version 11 incremental update,...
View ArticleLookup and prefill based on Active Directory?
Is it possible to know who a user is based on their AD lookup and prefill certain custom fields? I guess another way to ask the question is...: Is there a way to map fields from AD to custom fields on...
View ArticleWeb Help Desk SSO/Pass Through
Does Web Help Desk allow for pass through authentication? My customer does not want to be prompted for a username and password, they want the help desk software to connect through LDAP, identify the...
View ArticleWant our customers to see tickets of other users
We use the "location" field to differentiate one customer from another. We now want to give our customers (i.e. companies/organisations) access to WHD so they can create and lodge their own tickets. We...
View ArticleREST API Ticket Calls - 25 Max?
I am trying to create a REST API call that will get a list of all open tickets (for a dashboard), but I am running into the fact that the limit is 25. This seems crazy low...the REST API documentation...
View ArticleUnable to delete new messages in WHD
I have attempted to delete messages, yet, when clicking the icon the page refreshes, yet, the message does not delete. If i manually remove from the database the messages disappears, yet, this is not...
View ArticleHow can I get my HelpDesk to run/update faster?
I have the Web HelpDesk running on a sever with 4 processors 16gb of memory and 100gb of HDD space. Every time I update a ticket or delete a ticket it takes a long time (10-20 sec) for the function to...
View ArticleCrontab to delete log files
I have WHD installed on a virtual server. It uses linux and due to lack of space on disc it falls over every few months because of all the log files backups. I was told by support that I can set up a...
View ArticleClient Admin History View
How can I show the location when Client Admins are looking at the tickets history? I have several locations for each client admin.
View ArticleWHD Report Showing only Top Level Request Types?
I have a lot of ticket request types that have sub categories included. What I'd like is just a basic bar chart report that essentially shows where most of our helpdesk work is being spent on. The...
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleDameWare and WHD
Okay, I must be missing something pretty basic. We have DameWare 11.2 and WHD 12.2. What is the trick to getting the DW integration to work? I have the DW links enabled on both assets and techs....
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